Frequently asked questions

Who requires an EPC?

From 21 May 2010, it has been a legal requirement in the UK to obtain an Energy Performance Certificate (EPC) when placing a property on the market for sale or rent. This applies to both residential and commercial properties. Furthermore, since April 2018, properties must achieve a minimum EPC rating of ‘E’ in order to be lawfully let to tenants.

Who is responsible for obtaining an EPC?

When selling or renting a property, the seller or landlord is legally responsible for providing a valid Energy Performance Certificate (EPC). The certificate must be made available to prospective buyers or tenants before a sale or lease agreement is entered into.

For new-build properties, responsibility lies with the person carrying out the construction works. They must provide the EPC to the property owner and confirm completion to the Building Control Officer or Approved Inspector within the required timeframe.

The cost of the EPC survey is payable by the property owner or landlord. We offer highly competitive pricing for all EPC assessments.

The EPC survey is a non-invasive visual inspection, with all relevant information gathered during the site visit. Where certain elements cannot be visually confirmed—such as cavity wall insulation—supporting documentation will be required in order to include these measures within the certificate.

Can I market or rent the property before I receive the EPC?

Once an EPC has been ordered and paid for, you are permitted to market your property for sale or advertise it for rent. We will provide immediate confirmation of your booking once the EPC has been arranged.

Can An EPC Fail?

Once an EPC has been completed, the property will be issued with an energy efficiency rating ranging from A (most efficient) to G (least efficient). Properties being sold do not fail an EPC assessment.

However, since April 2018, it has been a legal requirement for rental properties to achieve a minimum EPC rating of ‘E’, unless a valid exemption applies. For further information, please contact us on +44 7415 414599.

How do I order my EPC?

You can easily order your EPC through our website by clicking here.

If you have any questions or would prefer to place your order by telephone, please contact our team on +44 7415 414599. Our opening hours are Monday to Friday, 9:00am–6:00pm, and Saturday, 10:00am–2:00pm.

Below you’ll find answers to some of our most frequently asked questions about our services. If you don’t see your question listed, please feel free to contact us and we’ll be happy to assist.